PRIVACY POLICY

Welcome to Tour Era ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tourera.com, use our mobile applications, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our services, including:

2.1 Personal Information

When you make a booking, create an account, or contact us, we may collect:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel dates, destination preferences, special requirements
• Payment Information: Credit card details, billing address (processed securely through our payment partners)
• Passport Information: Passport number, nationality, date of birth (required for international travel)
• Emergency Contact: Contact details of emergency person

2.2 Automatic Information Collection

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, clickstream data
• Location Data: Approximate location based on IP address
• Cookies & Similar Technologies: As described in our Cookies section

2.3 Information from Third Parties

We may receive information about you from:

• Travel partners and agents
• Social media platforms (when you connect with us)
• Payment processors
• Travel insurance providers

We use the information we collect for various business purposes, including:

We may share your personal information with:

4.1 Service Providers

• Travel Partners: Airlines, hotels, tour operators, transportation services
• Payment Processors: Secure payment gateway providers
• IT Services: Hosting, analytics, email service providers
• Marketing Partners: With your consent for promotional activities

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• To protect our rights, property, or safety
• To comply with travel regulations and safety requirements

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and penetration testing
• Employee Training: Privacy and security awareness training
• Incident Response: Procedures for data breach response

Despite our efforts, no security measures are completely infallible. We cannot guarantee the absolute security of your information transmitted to our services.

5.1 Payment Security

We use PCI-DSS compliant payment processors. We do not store complete credit card information on our servers.

We use cookies and similar tracking technologies to enhance your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact
• Functional Cookies: Remember your preferences
• Advertising Cookies: Used for targeted advertising

6.2 Your Cookie Choices

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6.3 Third-Party Analytics

We use Google Analytics to analyze website traffic. You can opt-out through Google's Ads Settings or by using the Google Analytics Opt-out Browser Add-on.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain data processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

As a global travel company, we may transfer your personal information to countries outside your country of residence, including:

• Service Providers: Located in various countries
• Travel Partners: In your destination countries
• Our Offices: In Nepal, India, and other locations

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For family bookings, we may collect limited information about children (such as name and age) as required for travel arrangements. This information is provided by parents or guardians.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification (if you have provided your email)
• Displaying a notice on our website

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.